Terms of Service

TERMS OF SERVICE

Last updated: 11/30/2025

Welcome to TrueVisionWear (“TrueVisionWear,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”), including purchases of eyewear and related products.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. COMPANY INFORMATION

TrueVisionWear is an online eyewear brand based in the United States.

  • Legal Entity: TrueVisionWear LLC 

  • Principal Place of Business: Vineland, New Jersey, USA

  • Contact Email: support@truevisionwear.com

These Terms apply to all visitors, customers, and users of the website.

2. ELIGIBILITY

To use our Services or place an order, you represent and warrant that:

  • You are at least 18 years old (or the age of majority in your jurisdiction).

  • You are legally capable of entering into a binding contract.

  • If you purchase prescription eyewear, you have a valid prescription issued by a licensed eye-care professional.

We may refuse service, close accounts, or cancel orders at our sole discretion if we believe these conditions are not met.

3. ONLINE STORE TERMS

You agree not to use our products or Services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to prescription regulations, import/export, and consumer laws).

You must not:

  • Use our Services to conduct fraudulent activity.

  • Attempt to interfere with the security or functionality of the site.

  • Scrape, copy, or reverse-engineer the website or its content.

4. ACCOUNT REGISTRATION

Some features may require you to create an account.

You agree to:

  • Provide accurate and current information.

  • Maintain the confidentiality of your login credentials.

  • Promptly update information so it remains accurate.

You are responsible for all activities under your account. Notify us immediately of any unauthorized use.

5. PRODUCT INFORMATION & AVAILABILITY

We strive to display our products as accurately as possible, but:

  • Colors, finishes, and materials may appear differently due to screen settings or lighting.

  • Measurements and specifications are approximate and may vary slightly.

  • Product availability is not guaranteed; items may be limited in quantity or discontinued at any time.

We reserve the right to:

  • Add, remove, or modify products without notice.

  • Limit quantities available for purchase.

  • Refuse or cancel orders for any reason (including suspected fraud or misuse).

6. PRESCRIPTIONS & RX ORDERS

For prescription orders, you acknowledge and agree that:

  • You have a valid prescription issued by a licensed eye-care professional.

  • You will provide accurate, complete prescription information (including sphere, cylinder, axis, add, PD, etc.).

  • You authorize TrueVisionWear to use this information to fulfill your order through third-party labs and manufacturers.

You understand that:

  • We do not provide eye exams, medical advice, diagnosis, or treatment.

  • We rely entirely on the prescription information you provide.

  • We are not responsible for issues arising from outdated, incorrect, or incomplete prescriptions supplied by you.

We reserve the right to:

  • Request a copy of your prescription.

  • Decline or cancel a prescription order if information appears invalid, unsafe, or incomplete.

7. MEDICAL & NON-MEDICAL DISCLAIMER

Nothing on our website or in our communications is intended to:

  • Replace professional medical advice

  • Diagnose or treat vision or health conditions

  • Recommend specific prescriptions or treatments

Always consult a licensed optometrist or ophthalmologist for eye exams, prescriptions, and health-related concerns.

You use our products at your own risk, and any questions concerning eye health should be directed to a licensed professional.

8. THIRD-PARTY MANUFACTURERS & LABS

TrueVisionWear partners with third-party manufacturers, distributors, and optical labs to produce, assemble, and/or ship eyewear and lenses.

You acknowledge and agree that:

  • Some or all parts of your order (frames, lenses, assembly, packaging, shipping) may be handled by third parties.

  • TrueVisionWear does not itself manufacture lenses or perform optical lab work.

  • TrueVisionWear is not responsible for delays or issues caused by third-party service providers beyond our reasonable control, although we will make reasonable efforts to resolve problems.

We reserve the right to change or update our suppliers and logistics partners at any time.

9. PRICING, PAYMENT & PROMOTIONS

Pricing:
All prices are listed in U.S. dollars (USD) unless noted otherwise and are subject to change without notice. Pricing may vary based on promotions, collections, or product updates.

We reserve the right to:

  • Correct any pricing errors (even after an order is placed).

  • Cancel or adjust orders if a product was listed at an incorrect price.

Payment:
We accept payment methods shown at checkout (e.g., credit/debit cards, digital wallets, etc.). You authorize us to charge the total amount of your order, including applicable taxes and shipping.

Promotions & Discounts:
Any promotional codes, discounts, or offers are:

  • Valid only for the time and conditions stated.

  • Non-transferable and not redeemable for cash.

  • Subject to expiration or change without notice.

We may cancel or refuse to honor promotions where misuse, fraud, or error is suspected.

10. SHIPPING, DELIVERY & RISK OF LOSS

Shipping Locations:
Currently, we ship to addresses in the United States (and any other regions we explicitly list on our website).

Processing & Delivery Times:
Estimated processing and shipping times are provided for convenience only and are not guaranteed. Delays may occur due to:

  • Supplier or lab backlog

  • Carrier delays

  • Customs or inspection (if applicable)

  • Weather, force majeure, or other unforeseen events

Risk of Loss:
Once an order is handed over to the shipping carrier, risk of loss or damage passes to you, except where prohibited by law. If a package is lost or damaged, we will work with you and the carrier, but cannot guarantee replacement or refund in every case.

You are responsible for providing the correct shipping address. We are not responsible for orders delivered to an incorrectly provided address.

11. RETURNS, EXCHANGES & ADJUSTMENTS

Our detailed Return & Exchange Policy is provided on a separate page and is incorporated into these Terms by reference.

In general:

  • Returns or exchanges may be allowed only within stated timeframes and conditions.

  • Items must generally be unused, in original condition, and with original packaging (unless defective or otherwise specified).

  • Prescription lenses are often customized and may be non-refundable or subject to partial refund only, depending on our policy and supplier constraints.

  • Shipping costs may be non-refundable unless required by law.

We reserve the right to refuse returns or exchanges that do not meet our policy conditions.

12. GIFT CARDS, STORE CREDIT & DISCOUNTS

If offered:

  • Gift cards and store credits are non-transferable, non-refundable, and cannot be exchanged for cash (except where required by law).

  • Lost or stolen gift cards may not be replaced.

  • Store credit may expire if specified in the terms at the time of issuance.

Discounts do not apply retroactively to past orders.

13. USER CONTENT & REVIEWS

If you submit reviews, photos, or other content (“User Content”), you grant TrueVisionWear a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, adapt, publish, and display that content in connection with our business, including on our website, social media, advertising, and marketing, in any media format.

You represent and warrant that:

  • You own or have the necessary rights to your User Content.

  • Your content does not infringe on the rights of others or violate any law.

  • Your content is not misleading, defamatory, hateful, harassing, or inappropriate.

We may remove or refuse to display User Content at our sole discretion.

14. PROHIBITED USES

You are prohibited from using the site or our Services:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To violate any international, federal, state, or local regulations or laws

  • To infringe upon intellectual property rights of TrueVisionWear or others

  • To upload or transmit malicious code, viruses, or any destructive software

  • To harvest or collect personal information of others

  • To spam, phish, or scrape the website

We reserve the right to terminate your use of the Services for engaging in any prohibited uses.

15. INTELLECTUAL PROPERTY

All content on the website, including but not limited to:

  • Logos, trademarks, and brand names

  • Website design, text, graphics, and images

  • Product imagery, layouts, icons, and interface elements

is the property of TrueVisionWear or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not use our trademarks or trade dress without our prior written consent, including as part of domain names, social media handles, or advertising keywords.

16. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites or services that are not owned or controlled by TrueVisionWear.

We are not responsible for:

  • The content, privacy policies, or practices of any third-party sites or services.

  • Any transactions or interactions between you and third parties.

Use third-party sites at your own risk. We recommend you review their terms and privacy policies.

17. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our Services and all products delivered to you are provided “as is” and “as available”, without any warranties or representations, express or implied, including but not limited to:

  • Implied warranties of merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness of information

We do not warrant that:

  • The Services will be uninterrupted, timely, secure, or error-free.

  • Any defects or errors in the Service will be corrected.

  • The quality of products or services will meet your expectations, although we strive for high standards.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • TrueVisionWear, its owners, employees, partners, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or other intangible losses arising out of or related to your use of the Services or products.

  • Our total aggregate liability for any claim arising out of or relating to the Services or products shall not exceed the amount you paid to TrueVisionWear for the specific order or product giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations of liability, so parts of this section may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

19. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TrueVisionWear, its members, employees, affiliates, partners, suppliers, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services or products

  • Your breach of these Terms

  • Your violation of any law or the rights of a third party

  • Any User Content you submit or share

20. GOVERNING LAW & JURISDICTION

These Terms and any disputes arising out of or related to the Services or products shall be governed by and construed in accordance with the laws of the State of New Jersey, USA, without regard to its conflict of law principles.

You agree to submit to the exclusive jurisdiction of the state and federal courts located in New Jersey for the resolution of all disputes, unless otherwise required by applicable law.

21. DISPUTE RESOLUTION (OPTIONAL ARBITRATION – MODIFY IF NEEDED)

Any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or products purchased from TrueVisionWear may, at our election, be finally resolved by binding arbitration conducted in Cumberland County, New Jersey, under the rules of [Arbitration Organization], rather than in court, except where prohibited by law.

You and TrueVisionWear waive any right to a jury trial, to the extent permitted by law.

22. CHANGES TO TERMS

We may update or modify these Terms at any time. When we do, we will update the “Last updated” date at the top of this page.

Changes are effective when posted on the website. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

If you do not agree to the new Terms, you must stop using the Services.

23. TERMINATION

We may terminate or suspend your access to the Services at any time, without prior notice, if we believe you have violated these Terms or engaged in improper use of the website or products.

Upon termination:

  • Your right to use the Services will cease immediately.

  • Certain obligations and protections (including payment obligations, intellectual property rights, disclaimers, limitations of liability, and indemnities) will survive termination.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will remain in full force and effect.

25. ENTIRE AGREEMENT

These Terms, together with any additional policies posted on the website (such as our Privacy Policy, Shipping Policy, and Return Policy), constitute the entire agreement between you and TrueVisionWear regarding your use of the Services and the purchase of products.

26. CONTACT INFORMATION

If you have any questions about these Terms, you can contact us at:

TrueVisionWear
Email: support@truevisionwear.com
Vineland, New Jersey, USA